Refund and Delivery 

Nix by Nature Return, Exchange and Refund Policy

Thank you for supporting my small business, I hope you are happy with your purchase. Nix by Nature always endeavours to provide high-quality goods that are fault free and undamaged. Every care is taken to ensure your product is created and finished to the highest quality. On occasion, however, goods may need to be returned. In the rare occurrence of receiving a faulty or damaged product, these Terms and Conditions govern returns, exchanges and refunds.

1.1 Reasonable use of your product

Each product comes with care instructions which highlight reasonable use of your product. Please refer to these instructions to keep your jewellery in good condition. Acceptable wear and tear of your product over time is to be expected; especially if the instructions are not adhered to.

1.2 Products received in damaged condition

If you receive your product by post, it will be sent 2nd Class Tacked by Royal Mail. In the unlikely event that your product reaches you in a damaged condition, please contact Nix straight away via any of the contact details below and to arrange return and redelivery of your product. You will be expected to provide photographic evidence of your damaged package, and you may be asked to return it in its entirety, along with its original packaging and documentation. In the case of this, Nix by Nature will cover the cost of redelivery.

1.3 Faulty/defective products

Every product has been handmade with great care and to the highest quality. Components and stringing materials have all been strength and stress tested to high standards. If, in the unlikely event that your product displays a fault in the process of which it has been made, please contact me within 28 days of receipt of your product. You will be required to send photographic evidence of the fault/defect. Once I am satisfied that the fault has been made during the making process, you may be asked to return the product. I will repair or replace your product and, in this case, Nix by Nature will bear the cost of returning your product to you.

1.4 Accidental Damage

Accidents happen. And ultimately, I want you to enjoy your product for as long as possible. Care instructions are provided with each product to highlight best practice for use of your product: please refer to these instructions for terms of acceptable use and acceptable wear and tear. In the event that you accidentally damage your product within 120 days of your purchase, I encourage you to contact me, and I will arrange to repair it. You will be asked to provide photographic evidence of the damage and return it to me. Once I have assessed the damage I will quote and invoice you a price for repair and return. The product will be repaired to its original condition only. Adjustments to style or design will not be considered at this point. In this case, the customer will be responsible for the cost of returning the product, any replacement materials and return postage back to you.

1.5 Refund/Exchange

In the event that you change your mind about your product, you have a “cooling off” period of 14 days from the date of receipt of your product. In this event, please contact me in the first instance to let me know. You will be offered an opportunity to exchange your product for another, or a refund on your purchase. You will be expected to return your product in its entirety, in its original condition and with all packaging and documentation. In this case, the customer will cover the cost of postage of the return, and if necessary, any difference in price of exchanged goods and postage back to you. Any refund will be issued once Nix by Nature has received your return. Please expect a refund, once issued, to take 3-5 business days to arrive in your account.

1.6 Commissions

Commissions are excluded from the refund and exchange policy. In the case of commissions, the product you request is unique, and will be agreed and handmade to order. Communications between you and Nix during your free 15-minute consultation will confirm that you are satisfied with your purchase on completion before collection/delivery. The only exception to this is if your product arrives in a damaged condition (see 1.2 and 1.3). You will be asked if you want to see your product before it is sent to you. Many of my customers choose not to see their finished commission in advance as the enjoyment of receiving and opening it as a surprise is a lovely experience and a treat in itself. Please notify Nix in advance if you do not wish to see the finished piece before you receive it.

1.7 Terms and Conditions

We reserve the right to exercise discretion concerning any returns under these Terms and Conditions. Where you have been entitled to any discount or free offers due to the size or value of your order exceeding a certain quantity or amount, and any goods are returned (except for an exchange where products are faulty/defective), Nix by Nature is entitled to either require the return of all goods delivered as part of that offer at your cost or charge you for the goods retained by you at the total price quoted on this site. Your statutory rights are not affected.

1.8 Return process

To return an item, please email nixbynature@outlook.com with your concern and to receive an authorisation number on confirmation.

After receiving your authorisation number, place the item securely in its original packaging along with your authorisation number and mail your return item to the following address:

Nix by Nature

118 Felinfoel Road

Llanelli

Carmarthenshire

SA15 3JT

We strongly recommend you use a trackable method to mail your return; we may ask you for proof of your return.

1.9 Postage and Packaging charges

Gift box option at checkout – £1.50

Postage & Packing – Tracked 48 – £3.20, 2nd Class Standard – £2.00.